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Keywords: Computer industry
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Journal Articles
Dell’s technical-support staff have the power to do more: Recruitment and training ensure quality customer service
Available to Purchase
Human Resource Management International Digest (2014) 22 (6): 7–9.
Published: 05 August 2014
... be contacted at: tbagga@amity.edu © Emerald Group Publishing Limited 2014 Training Recruitment Computer industry Customer support Dell Fixed graphic Fixed graphic An important reason for the success of computer giant Dell is product customization – the process...
Journal Articles
Performance assessment is a two-way street at Dell: Employees feed back high-quality information on their managers
Available to Purchase
Human Resource Management International Digest (2014) 22 (5): 11–13.
Published: 08 July 2014
... 2014 Performance management Recruitment Career development Employee development Human resource management Computer industry Performance assessment at computer giant Dell is not simply about mangers rating their workers. The managers are themselves rated by their employees every six...
