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Keywords: Customer relationships
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Journal Articles
Human Resource Management International Digest (2013) 21 (1): 9–11.
Published: 18 January 2013
... and on how to get explicit answers that could give a real insight into a customer's business. It also covered how to handle objections in a positive way and when and how to hand over to another specialist but still manage the customer relationship. The training was designed to show that the more a service...
