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Keywords: Customer requirements
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Journal Articles
Human Resource Management International Digest (2011) 19 (7)
Published: 18 October 2011
..., Customer requirements, Customer satisfaction, Customers, Customer services quality, Organizations © Emerald Group Publishing Limited 2011 --> Quality management techniques Lean production Industrial engineering Management techniques Customer requirements Customer satisfaction Customers...
Journal Articles
Human Resource Management International Digest (2010) 18 (5)
Published: 20 July 2010
...S.-J. Russell © Emerald Group Publishing Limited 2010 --> Customer service management Customer services quality Quality management techniques Department stores Employees Motivation (psychology) Shopping Retailing Retail trade Customer relations Customer requirements...
