... at a company that has always been ahead of the curve in the area of learning technologies. © Emerald Group Publishing Limited 2013 Telecommunications Customer service Employees development Social networking Customer service management Customer services quality Social networking sites...

... Technology Mobile learning Social collaboration Customer service Training Learning Development Customer service management Customer needs have changed in a number of ways. Some of the challenges this presents are not unique to Skillsoft in any way. Expectations are certainly much higher than...

... International Digest editor, wrote this article. © Emerald Group Publishing Limited 2013 Leadership development Customer service Training Logistics and distribution Leadership Customer service management An important global provider of express services, DHL Express, lost sight...

... a properly trained service team can build sustainable and profitable long‐term relationships. © Emerald Group Publishing Limited 2013 Customer service Training Customer relationships Engineers Organizational change Customer service management What's the best way to train a field...

... Publishing Limited 2011 Customer service management Retailing Training Awards United Kingdom A 12‐week training program for cashiers and branch managers at a major UK currency and foreign exchange retailer improved customer service and commercial performance as well as raising staff...

... is to deliver British hospitality in architecturally impressive properties. An employee‐engagement exercise has helped to reduce staff turnover, improve employee and customer satisfaction and boost engagement with the brand at a luxury hotel group. Hotels Training Customer service management...

... Insurance industry Contact centres Awards Human resource development Customer service management Two service centers built from scratch were delivering service hailed as market‐leading within 15 months of opening, thanks in part to award‐winning training. Merlin Claims has grown from...

... © Emerald Group Publishing Limited 2011 --> Customer service management Customer services quality Call centres Organizations United States of America Article Type: Abstracts From: Human Resource Management International Digest, Volume 19, Issue 5 Ferri-Reed J...

...S.-J. Russell © Emerald Group Publishing Limited 2010 --> Customer service management Customer services quality Quality management techniques Department stores Employees Motivation (psychology) Shopping Retailing Retail trade Customer relations Customer requirements...

... for tourists and inhabitants alike. Originality/value Reveals how the power and passion of art can help to make more fulfilled, rounded employees, and so improve business performance. © Emerald Group Publishing Limited 2010 Buses Customer service management Training Theatre...

... well. © Emerald Group Publishing Limited 2010 Customer service management Organizational change Empowerment Training Customer services has challenged itself to become the place to work at a UK components company, after a major program of employee training and empowerment changed...

...‐focused approach, but it is also a real benefit as managers cannot challenge return‐to‐work dates without a proper understanding of the illness and they may feel uncomfortable discussing employees' illnesses with them. Absenteeism Employee attitudes Customer service management Effectively...

... – and these are pinned up throughout the contact center. © Emerald Group Publishing Limited 2009 Call centres Customer service management Training Leadership Organizational culture Financial services Former UK premier Tony Blair visited the contact center during Talking Positive to look...

... service management Training Supermarkets United Kingsom ...

... customer‐service managers, to ensure “buy in” and to give progress updates to improve communication. The technical trainer has been added to operational managers' e‐mail group and specific working groups to ensure that the trainer's technical knowledge is kept up to date and that changes in service...

... magazine's 2008 list of the 100 Best Companies to Work For, having been on the list every year since it began in 1998, including 2005 when it ranked first. Training Productivity Customer service management When it comes to matters of training staff to high levels of productivity, organizations...

... was assessed through course‐evaluation sheets and by monitoring the transition of skills into the workplace. Call centres Employee turnover Training Customer service management Training and development proved to be the “magic sauce” that helped a company massively to reduce employee turnover...

.... © Emerald Group Publishing Limited 2008 Human resource management Customer service management Mike Campbell joined easyJet in October 2005 as People Director. Before joining easyJet Mike worked at Wedgwood in a broad role as Director of People and Brands and Managing Director...

... and are now bringing benefits other companies in the Sunderland area.” David Pollitt, Human Resource Management International Digest, editor, wrote this article. Training Customer service management Organizational performance Employee development An outsourced contact center...

... Employee relations Human resource management Job satisfaction Customer service management It is widely known in the airline industry that before Ryanair boss Michael O'Leary took over the leadership of Tony Ryan's sideline business and set about squeezing out costs and driving up performance, he...