... at a company that has always been ahead of the curve in the area of learning technologies. © Emerald Group Publishing Limited 2013 Telecommunications Customer service Employees development Social networking Customer service management Customer services quality Social networking sites...

..., Customer requirements, Customer satisfaction, Customers, Customer services quality, Organizations © Emerald Group Publishing Limited 2011 --> Quality management techniques Lean production Industrial engineering Management techniques Customer requirements Customer satisfaction Customers...

... © Emerald Group Publishing Limited 2011 --> Customer service management Customer services quality Call centres Organizations United States of America Article Type: Abstracts From: Human Resource Management International Digest, Volume 19, Issue 5 Ferri-Reed J...

...D.R. Brousell © Emerald Group Publishing Limited 2011 --> Customer loyalty Customer satisfaction Customer services quality Customers Leadership Manufacturing Organizations Surveys United States of America Article Type: Abstracts From: Human Resource Management...

...S.-J. Russell © Emerald Group Publishing Limited 2010 --> Customer service management Customer services quality Quality management techniques Department stores Employees Motivation (psychology) Shopping Retailing Retail trade Customer relations Customer requirements...

... Limited 2009 Interpersonal skills Information personnel Customer services quality I'm not anti‐social, I'm just not user‐friendly. How can you tell if a computer geek is an extrovert? He stares at your shoes. These jokes, from the TV sit‐com The IT Crowd, sum up a widely‐held view...

...; use different samples and settings; suggests areas for future research. Originality/value – examines creativity from the perspective of the customer. ISSN: 0894-3796 Reference: 37AZ409 Keywords: Trust, Innovation, Creative thinking, Service industries, Customer services quality, Employee...

... by Hesse to improve the situation and how he plans to rebuild Nextel’s tarnished image. Originality/value – Examines the reasons for Sprint Nexon’s customer service failures. ISSN: 0007-7135 Reference: 37AH344 Keywords: Customer services quality, Business performance,Customer satisfaction, Customer...

... over a period of two months. For the first two weeks, the CSOs were kept in their teams in order to develop close working bonds. Recruitment Induction Customer services quality Rail transport Training An objective to ensure that customer services at London's newly restored St Pancras...

... techniques, communication skills, performance‐measurement techniques, motivation, feedback techniques and objective‐setting. David Pollitt, Human Resource Management International Digest editor, wrote this article. © Emerald Group Publishing Limited 2008 Banks Customer services...

... of customer requests by e‐mail. Call centres Customer services quality Training Recruitment Retention Financial services When a UK life and pensions company identified the need to boost staff confidence and so improve the job performance of employees at its customer‐information center...