... development specialists and strategic planners. Paul J. Davis can be contacted at: pauldavis2110@gmail.com © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Strategic planning Competitive advantage Customers HR strategy Strategic decision-making...

...R. Deshpande © Emerald Group Publishing Limited 2012 --> Employees behaviour Employees attitudes Customer orientation Customers Organizations Hotels India Case studies Article Type: Abstracts From: Human Resource Management International Digest, Volume 20, Issue 4...

... success. Explains that, since a fundamental idea of lean is using every moment of every employee to satisfy the requirements of the paying customer, the first thing that needs to be addressed is to make sure that employees do not waste any time, and managers must know how each employee uses their time...

...D.R. Brousell © Emerald Group Publishing Limited 2011 --> Customer loyalty Customer satisfaction Customer services quality Customers Leadership Manufacturing Organizations Surveys United States of America Article Type: Abstracts From: Human Resource Management...

...S.-J. Russell © Emerald Group Publishing Limited 2010 --> Customer service management Customer services quality Quality management techniques Department stores Employees Motivation (psychology) Shopping Retailing Retail trade Customer relations Customer requirements...