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Keywords: Delivery services
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Journal Articles
Human Resource Management International Digest (2011) 19 (6): 17–19.
Published: 30 August 2011
... reflect this new reality. They must have the skills, knowledge and confidence to provide great customer service. UK retailer John Lewis sees its 300 drivers as “ambassadors” for the brand and central to the success of its growing online customer‐delivery service. Since 2008, the company has held...
Journal Articles
Human Resource Management International Digest (2009) 17 (6): 28–30.
Published: 28 August 2009
... change Management development Delivery services Strategy workshops held amid the remote beauty of Malham Moor in the Yorkshire Dales National Park, UK, made such an impact on employees at delivery company TNT that staff have coined the phrase “doing a Malham” to refer to strategizing at work...
