... and places the articles in context. Findings Increasing innovation is a challenge for organizations, especially in the public sector, to achieve better and more effective services. This paper uses a multi-level model to look at what organizational factors are involved in the engineering profession...

...‐service skills of the field service team. Design/methodology/approach The paper charts the reasons for the training, the form it took and the results it has achieved. Findings The paper details how each engineer was given a number of customer accounts to “own”. The engineers were...

... Turnover of engineers at a Canadian aerospace company reached 15 percent four years ago, even though they reported high job satisfaction and the firm was paying them market‐competitive salaries. One problem, of course, is that demand for engineers is usually high, enabling them to move from one...