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Keywords: Frontline hotel employees
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Journal Articles
Human Resource Management International Digest (2020) 28 (2): 12–14.
Published: 19 November 2019
.... Frontline hotel employees (FHEs) deal directly with customers handling requests and complaints and service recovery performance (SRP) relates to how they see their ability to resolve these issues to the satisfaction of the customer. Examining the factors that lead to quitting intentions within...
