... Purpose – The purpose of this paper is to observe how members of the Hanover Housing Association’s learning and development team who could not afford the cost of bespoke e-learning trained themselves in instructional design instead. Design/methodology/approach – Explains the reasons...

... campaign, using press advertising, produced only mediocre results. Originality/value The paper demonstrates that the days of the traditional job‐application form may be numbered. © Emerald Group Publishing Limited 2013 Recruitment Awards Internet Social media Housing...

... Pollitt, Human Resource Management International Digest editor, wrote this article. Theater Drama Training Customer satisfaction Housing associations Customer‐service training involving actors who play housing‐association tenants has helped to improve customer satisfaction at Origin...

... Purpose This paper aims to describe award‐winning training initiatives at three housing associations – Guinness Northern Counties, Shepherds Bush Housing Group (SBHG) and Circle Anglia. Design/methodology/approach The paper explains the reasons for the training initiatives...

... 350 geographically dispersed managers. Established more than 25 years ago, and with its ethos of “Housing with Care”, Stonham Housing Association is a charity that works with socially excluded people such as the single homeless, people with mental‐health problems and learning or physical...

.... But the people factor, always an unpredictable element in such situations, did not respond quite as management expected. Staff began to talk of “change overload”. A new emphasis for the change strategy was therefore planned. Formed through the merger of Copec, Hestia, St Chad’s and Shape housing associations...