... proactively as it can detect hazards in advance even better. Performance management Airlines Information technology application Safety Computer software Belgium’s flagship airline has streamlined its quality and safety operations through an integrated safety and performance-management system...

... Group Publishing Limited 2014 Training Efficiency Information Compliance Human resource management Information technology application Effectively managing a global workforce is complex. Co-ordinating and communicating with workers across dozens of time zones, ensuring they are up...

... of their appraisals. Performance management Performance appraisal Information technology application A project and property-management company has become more disciplined about performance appraisals following the introduction of a new performance-management system. Staff at Community Solutions...

... Computer software Growth Recruitment Information technology application Most organizations three years ago automatically went to a recruitment company to fill their vacancies but the ease of access to potential candidates provided by social media sites such as LinkedIn means that businesses now...

..., adaptable approach for social and mobile learning will harness its benefits to the maximum. © Emerald Group Publishing Limited 2013 Foreign languages Communication Globalization International business Employee development Information technology application Today's fast‐pace global...

... location, on any device, seamlessly. Organizational change Telecommunications Information technology application Productivity Work‐life balance Management strategy Although well‐established as a successful multinational telecommunication provider, in 2008 Vodafone recognized the need...

.... Additionally, expansion of the contact centers was restricted by the limits of the existing building. Operating at full capacity, the contact centers had no way of taking up new services. Customer service Contact centres Water industry Information technology application Organizational performance...

... Coaching had the ideal, cost‐efficient solution. We were able to implement an effective training roll‐out and save a lot of money. © Emerald Group Publishing Limited 2004 Training techniques Information technology application Employee development Housing associations The biggest...

... plan was how to change the way people thought to use this maintenance system. Human resource management Information technology application Oil industry Maintenance One of the world’s largest oil companies is saving more than £10 million a year at its UK site because of smarter maintenance...