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Keywords: Insurance industry
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Journal Articles
Training helps Merlin to build service centers from scratch: Award for program that seals a new company strategy
Available to Purchase
Human Resource Management International Digest (2011) 19 (5): 24–26.
Published: 19 July 2011
... Insurance industry Contact centres Awards Human resource development Customer service management Two service centers built from scratch were delivering service hailed as market‐leading within 15 months of opening, thanks in part to award‐winning training. Merlin Claims has grown from...
