... into account. Design/methodology/approach The existing literature on research into organization is reviewed and a critique given. Findings A unified model is put forward which is holistic, comprehensive and integrated incorporating systems thinking. It consists of three components – goals, measures...

..., which had not told the company anything about the effectiveness of its people programs. Survey information collected from employees was also limited in its usefulness because: Human capital Human resource development Measurement Training A new measurement tool that allows companies...

...Richard Donkin Purpose The paper's purpose is to highlight the rigour that the Royal Bank of Scotland (RBS) has applied to human‐capital measuring in its employment systems. Design/methodology/approach Draws on the author's report for Croner's, Human Capital Management...