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Journal Articles

Highways Agency puts traffic officers in the driving seat: Two training programs help patrols to cut motorway congestion

Journal: Human Resource Management International Digest
Human Resource Management International Digest (2009) 17 (5): 20–22.
https://doi.org/10.1108/09670730910974314
Published: 17 July 2009
... backgrounds the general skills needed to manage incidents on the motorway, and a second training program giving traffic officers specific skills to manage a new traffic system on a stretch of motorway in the West Midlands, where vehicles travel on the hard shoulder at busy periods. Findings...
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