... – altruism, civic virtue, conscientiousness, courtesy and sportsmanship – that capture how workers can express OCB. The specifics on these behaviors are presented in Table I . Performance Motivation Organizational behavior Employee well-being Organizational-citizenship behavior (OCB) occurs...

..., but one firm that seems to be bucking the trend is Flight Centre, which was placed at number four in the Sunday Times 100 Best Companies to Work For, 2004. © Emerald Group Publishing Limited 2004 Travel agents Human relations Organizational behavior Personnel management In the wake...

... competitive advantages over rivals. © MCB UP Limited 2002 Corporate culture Organizational behavior Competitive advantage Employee relations Corporate culture has become increasingly important to firms in the past 20 years. Despite its intangible nature, its role is meaningful, affecting...