... their careers and take great pride and huge pleasure in delivering something worthwhile for the people living and working in London.” © Emerald Group Publishing Limited 2011 Project management Passenger transport Computer‐based training Training for project and program managers has helped...

... as individual employers. Originality/value Reveals how NLP training can help to get the best out of people during organizational change. © Emerald Group Publishing Limited 2010 Neurolinguistic programming Organizational change Organizational culture Passenger transport...

... training. © Emerald Group Publishing Limited 2009 Induction Buses Passenger transport Employee turnover United Kingdom Almost half of new drivers in the UK bus industry typically leave within their first 12 weeks of employment. Since it costs around £3,500 to recruit and fully...

... The paper demonstrates that the program has also provided staff with a greater understanding of the entire customer‐service process, including the role of team leaders, which has helped to drive up standards. Career development Training Employee morale Organizational culture Passenger transport...

... Purpose This paper aims to describe how UK passenger‐transport authority Merseytravel has benefited since earning Investor in People status three years ago. Design/methodology/approach Details the learning strategy that has helped Merseytravel to unlock the potential in its...