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Keywords: Proactive service performance
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Journal Articles
Human Resource Management International Digest (2026) 34 (2): 27–29.
Published: 26 January 2026
... and employee ambidexterity, and that higher levels of ambidexterity lead to better proactive service performance and lower perceived job insecurity. Some of the key managerial insights cover strategies on how to encourage proactive personalities, and how to promote ambidexterity among employees...
