... in-house trainers were given a “train the trainer” course. A total of 20 quality-assurance specialists and two engineers attended a quality-assurance workshop. A final program honed the management skills of eight managers and 25 superintendents. “An internal train-the-trainer program would develop...

... © Emerald Group Publishing Limited 2012 --> Quality management techniques Distribution management Organizations Supply chain management Quality assurance Transport management Case studies Presents a case study, based on DHL Supply Chain, a logistics provider...

... in business, statistics and engineering, six sigma aims to improve process performance, decrease variation and maintain the consistent quality of process output. This reduces defects, and improves profits, product quality and customer satisfaction. Six sigma Recruitment Quality assurance The new...