Keywords: Service Operations
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Journal Articles
Journal Articles
Human Resource Management International Digest (2007) 15 (7): 23–24.
Published: 23 October 2007
... top for the proportion of employees (79 percent) who feel that managers trust their judgment. © Emerald Group Publishing Limited 2007 Recruitment Mobile communication systems Employee participation Service Operations Employees believe that the firm really tries to help them...
Journal Articles
Journal Articles
Journal Articles
Human Resource Management International Digest (2002) 10 (6): 17–19.
Published: 01 November 2002
... taking the workforce with you and being consistent.” Empowerment of customer‐service managers © MCB UP Limited 2002 Management styles Service operations Service quality Communications Utilities Willing to “do what is necessary” Christopher Garnett, chief executive...

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