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Keywords: Service Operations
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Journal Articles
ISS rises to the challenge of effective HR management: Time and attendance system improves efficiency and productivity
Available to Purchase
Human Resource Management International Digest (2008) 16 (2): 34–35.
Published: 21 March 2008
... reviews Health and safety requirements Facilities Service operations United Kingdom © Emerald Group Publishing Limited 2008 Richard Bishop‐Laggett commented: “People are our business and managing such a large workforce that operates on diverse client sites is a challenge. We recognized...
Journal Articles
O2 makes the right connections with employees: Company among top five in UK for staff satisfaction
Available to Purchase
Human Resource Management International Digest (2007) 15 (7): 23–24.
Published: 23 October 2007
... employees in helping to ensure that customers are satisfied, too. © Emerald Group Publishing Limited 2007 Recruitment Mobile communication systems Employee participation Service Operations The company winning the best score for open and honest communication by managers in this year's...
Journal Articles
With Telecom New Zealand rings the changes to connect with Asian customers: Dedicated language service cements company's reputation for internationalism
Available to Purchase
Human Resource Management International Digest (2006) 14 (7): 5–8.
Published: 01 December 2006
... Recruitment Service operations Team working New Zealand's largest privately listed company and biggest information and communication‐technology supplier has a dedicated language service for clients of its consumer and small‐business customer‐care division. Telecom, formed in 1987 out...
Journal Articles
Recreational training encourages learning and boosts morale at Associa: Courses range from water‐skiing to dog psychology
Available to Purchase
Human Resource Management International Digest (2005) 13 (5): 37–38.
Published: 01 August 2005
... a new skill, whether or not related to his or her job role at work. Sarah Young's employer is so keen to provide all its employees with more freedom to explore new learning opportunities that it paid for her to follow a course in dog psychology. Training grants Benefits Service operations...
Journal Articles
“Hands‐on” approach keeps GNER on track
Available to Purchase
Human Resource Management International Digest (2002) 10 (6): 17–19.
Published: 01 November 2002
... with you and being consistent.” Empowerment of customer‐service managers Management styles Service operations Service quality Communications Utilities Willing to “do what is necessary” Christopher Garnett, chief executive of the UK’s Great North Eastern Railway (GNER), takes...
