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Keywords: Service delivery
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Journal Articles
Human Resource Management International Digest (2008) 16 (1): 13–15.
Published: 25 January 2008
... to base decisions; and lack of awareness of the impact internal actions had on service delivery. David Kinson, training manager, said: “Morale was beginning to slip on the back of difficult circumstances. We had to act quickly and effectively to reinforce our customer relationship and the quality...
