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Keywords: Service leadership
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Journal Articles
Employee engagement insights from Jamaica's hospitality industry: compounding the benefits of a service orientation through customer service training
Available to Purchase
Human Resource Management International Digest (2019) 27 (4): 44–46.
Published: 23 July 2019
... Limited 2019 Emerald Publishing Limited Licensed re-use rights only Employee engagement Hospitality industry Service orientation Customer service training Service leadership Restaurant entrepreneur Danny Meyer observed that “hospitality is almost impossible to teach, it's all about...
