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Keywords: Service orientation
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Journal Articles
Employee engagement insights from Jamaica's hospitality industry: compounding the benefits of a service orientation through customer service training
Available to Purchase
Human Resource Management International Digest (2019) 27 (4): 44–46.
Published: 23 July 2019
... and places the articles in context. Findings This research paper concentrates on the employee perceptions of service orientation and customer service training, and how these impact upon employee engagement levels within all-inclusive hotel businesses in Jamaica. The results reveal that a strategy...
