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Keywords: Service recovery performance
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Journal Articles
Human Resource Management International Digest (2020) 28 (2): 12–14.
Published: 19 November 2019
... Purpose The purpose of this study is to examine the impact of JIS on quitting intentions and service recovery performance (SRP) with JE as a mediating factor. Design/methodology/approach Data was gathered from 313 full time FHEs working in four and five star hotels in Iran. Questionnaires...
