... and places the articles in context. Findings This review explores the relationship between managers’ servant leadership and frontline employees’ customer-oriented boundary-spanning behaviors, with a focus on the impact of career meaningfulness and of work centrality. The study found that servant...

... relationships, while industry types showed no variations, and Generation X displayed higher work centrality, engagement, and effort than Generation Z. In response, managers are encouraged to tailor supportive strategies toward developing Generation Y’s leadership skills given their future leadership roles...