Measuring the Quality of Management Training Courses: How Clients See The Coverdale Organisation Available to Purchase

The Coverdale Organisation offers training and consultancy in individual, team and organisation development. An important part of our work is public courses where participants from many different organisations are encouraged to explore ways of creating an effective team and to develop their skills in establishing aims, working methodically and learning from experience. Because of the emphasis on learning from experience, course staff modify the detailed programme to suit the needs of the participants: the general aims of the course remain the same, but the details vary from course to course. Each course is an unique interaction between course staff and participants. This makes it difficult for changing staff groups to communicate more than a flavour of any single course to their colleagues. There is also amongst all staff members the wish to excel, to produce “high quality” courses, but the definition of this is subjective and not commonly agreed. So we have a situation with these characteristics: