Managing to improve at CCL: a case study

Describes how CCL industries (UK) went about establishing a structured training program for middle managers. Begins by detailing the business background leading to this development need. A summary is given of the options considered before deciding to run its own, externally validated, in‐house course. The design process is explained, culminating in a table detailing the means by which learning outcomes are assessed. Concludes with how it is intended to evaluate the course on completion of the first intake next year.