Opening moves in participation: An example,from the ports industry, of the organic approach

The National Ports Council has been developing a concept of progress meetings based on working groups, over a period of ten years. The original ideas were refined from experience with a Fred Olsen Lines cargo handling subsidiary in the London Millwall Docks and extended to the local Port Authority as well as a number of other British ports. In Olsens the project began in 1967 when the NPC was called in to assist with problems encountered in operating a new labour agreement. The new mechanised system of loading and unloading ships with palletised cargo handled by fork lift trucks was a complete contrast to traditional methods of handling the Canary fruit trade. In particular the management of the new system put great strains on the cargo superintendents and supervisory group who were coping with the new technology. The approach used was essentially to create an atmosphere of mutual trust and support between individuals and between related levels of management. People were encouraged to discuss: • What their job objectives were and how these related to their concept of overall efficiency for the organisation. • What problems existed and possible means of overcoming them. The role that we played was to listen, to summarise and to help the various levels of management and managed to diagnose the work problems they encountered. As we had no axe to grind we could put a point of view to people and at the same time show them how they might be perceived by others.