INTRODUCING END‐USER COMPUTING: THE IMPLICATIONS FOR TRAINING AND DEVELOPMENT – PART 1

End‐user computing is now a reality in many organizations. The variety of end users is considerable and it has many implications for their training and development. Focuses on some of these issues, in particular the problems of end‐user computing, anxiety problems of computer users, the importance of learning style and the implications for the role and delivery of training support. Highlights these issues through a case study of end‐user computing in the academic environment.