SEEING THE INVISIBLE – SUPPORT STAFF TRAINING IN PRICE WATERHOUSE

Considers the challenges and opportunities faced by the trainers of support staff in a major accounting and management consultancy practice,where, in common with other professional services organizations, support staff have traditionally been considered of lower value to the organization than those qualified to offer its services. Describes the Practice Support Training function which aims to be flexible accessible and responsive to business needs and develops the firm′s support staff through a sixfold approach – line people deliver the training;programmes are short, modular, and delivered through a range of methods;training focuses on developing staff to do their current job excellently; emphasis is placed on continuous development; informal development opportunities are being extended; the same opportunities exist to staff in offices throughout the UK.