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In recent years, Marks and Spencer has chosen to bring in more senior personnel from “the outside”. In order to ensure that they succeeded within their new environment, and that the organisation likewise gained from any particular expertise they might be able to bring to their new “home”, a programme was devised to bring these benefits about. The programme is described, and how the consultant involved internal trainers to run it and future events is set out.
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© MCB UP Limited
1988
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