Costing the effectiveness of training: case study 2 ‐ improving Parcelforce productivity

This is the second part of a study which sought to cost the effectiveness of major training programmes. While the first part reported on training designed for a specific target group of drivers, this second study reports on the cost effectiveness of a management training programme designed to produce improved productivity in a major parcel handling office. Discusses the results in terms of: improvements in British Standards Institute ratings for the industry; terms of associated cost savings in parcel handling; and finally more subjective beneficial outcomes.