Delivering training down the line

Considers companies’ increasing demand for “just‐in‐time”, “just‐for‐me” training to meet the need for cost‐effective and performance‐focused competitiveness. Examines how developments in technological communication can assist training delivery to match changing company objectives. Discusses the training implications of harnessing in‐house e‐mail facilities for creating better individual responsibility and empowerment for learning, particularly in cultures of high power distance. Suggests e‐mail training can act as a catalyst for successful change‐making by providing training with a minimum of delay and maximum of personal tailoring, while also helping to transcend the cultural divide between East and West.