Developing a manual‐writing system for use in the UK and overseas: a case study Available to Purchase

Following the successful introduction of operator training manuals in a factory in the UK, Cussons (International) Ltd (CIL) wanted a cost‐effective means of producing similar manuals in factories overseas. The solution was to prepare an automated, Word‐based template, which was carefully structured to suit many different factory processes, and which had additional functionality programmed in to simplify and speed up word processing for both novice and experienced users. The structured template can be used to prepare any number of manuals, and ensures that CIL maintain a degree of control over the format of manuals written overseas.