The changing role of the trainer

The purpose of the paper is to highlight the importance of helping people to learn and look for techniques that really do help people learn

The paper adopts a case study approach.

The paper concludes that the dominance of the classroom‐based training course in workplace learning is no longer appropriate for a global economy where change happens so quickly and with such regularity that classroom‐based, fact‐dominated learning soon becomes out of date/not suitable for everyone.

This paper helps organisations recognise the need for training and helps them think about what type of training is best for their organisation and employees.