The purpose of this paper is to propose research‐based principles of conflict management that are grounded in practical experience.
The paper presents a review of literature on topics related to each of four proposed conflict management principles as well as practical advice on implementing the principles.
The principles are as follows: take action early in the conflict cycle; use ground rules to encourage productive discussion of disagreements; discuss substantive conflict issues openly with the entire group; and discuss interpersonal conflict issues with the entire group only if doing so is concurrent with the purpose, time availability, and skill set of the group.
The principles should be useful to anyone who works with or on teams.
This paper provides a useful review of literature and proposes four conflict management principles that are based on research and grounded in practice.
