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Purpose
– The purpose of this paper is to demonstrate how it is possible to change a leadership team’s mindset from “inward” to “outward” and how that can lead to dramatically better organizational results.
Design/methodology/approach
– The leadership team of Spandex received training, coaching and support from The Arbinger Institute.
Findings
– As a result of this work, the Spandex leadership team transformed from a dysfunctional group to a collaborative, high-performing team that produced remarkable business results.
Originality/value
– This case study is valuable to any organization seeking to improve its results.
© Authors
2016
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