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Research has shown that there are two prime causes for the ineffectiveness of so much training. One within the course itself, and the other in the post course area. Particularly at management and supervisory level a great many courses are theoretical and do not give skills or usable tools. Others are still less effective than they should be because although skill based, they rely for application of the techniques taught solely upon case study exercises. What is required is an initial introduction through case exercise and this to be followed by real application to live job issues.

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