Case studies in humanised management: The Kalamazoo Workers' Alliance

This account of the KWA scheme is a verbatim reproduction of a public seminar presentation by Tom Garnier, Sales Director and Deputy Managing Director of Kalamazoo Ltd. Kalamazoo, despite its seemingly‐American name, is a British company. It is engaged in the design, manufacture and marketing of systems intended to reduce clerical work. Established over 60 years ago, it can claim to be one of the old established companies in the office systems field. It employs over 2 000 people. The KWA scheme was introduced 28 years ago. It reflects the Quaker ideals of its founders and it has much in common with more recent schemes which advocate other approaches to industrial democracy.