Customer care training for the hospitality industry
Customer care training for the hospitality industry
Keywords CD-ROM, Hospitality, Interaction,Multimedia, Training
Lexington Interactive Limited is a new company which has been formed by a group of individuals who combine hospitality training and marketing experience with multimedia design and programming expertise. Their aim is to develop multimedia solutions for the hospitality industry.
The company has launched a new customer care training CD-ROM entitled A Role in the Show. The underlying theme of the course is that offering great service is much like performing a role in a show. The CD-ROM has been developed in the UK specifically for the restaurant and hospitality industry.
Information is presented in a manner that requires the trainee to interact in order to progress through the course the interaction could be with a game, an exercise, or a multi-choice question.
A 40-question screen test automatically assesses the trainee's understanding of the information presented throughout the course and records the assessment in the trainee's data file. A training manager can then use the data to determine appropriate topics that can be revisited or reinforced in a traditional, face-to-face manner.
Included with the CD-ROM are manuals and a workbook that can be used to support group training sessions or shift meetings.
The programme was designed in a generic format that addresses a wide range of customer care training topics. Virtually every aspect of the programme can be customized to suit requirements or reflect a unique corporate image.
This generic format provides a foundation for developing bespoke modules that address company-specific training topics such as induction, service standards, or policies and procedures.
For more information contact Robert Duprey at Lexington Interactive Limited, Lyons House, 2 Station Road, Frimley, GU16 5HF, UK. Tel: 07000 785546; Fax: 07000 785547; Web: www.lexington.co.uk
