US Bancorp counts on learning-management system

US Bancorp counts on learning-management system

US Bancorp, the eighth-largest financial-services holding company in the USA,with assets of more than $180 billion, has bought a Pathlore learning-management system (LMS) to deliver, track and report on corporate training for its 15,000 employees. Pathlore's software forms the infrastructure on which the bank's employee-development planning will be built.

According to the market-research firm International Data Corporation (IDC),long-term success with e-learning comes when a company aligns its employees'training and development with its corporate objectives. Michael Brennan, IDC programme manager, said: "Tools and services like the LMS facilitate the input and distribution of know-how that can improve an organization's customer service".

To make that exchange of know-how happen, US Bancorp workers will launch the LMS from their desktop computers. Using the LMS, employees have a way to create and view education plans with their managers.

The software also integrates with the bank's human-resource software. This enables US Bancorp to include training records in employee reviews. Employees can use the LMS to gain access to online courses. Staff can choose training that will help them to unlock the bank's best practices. At an online student-learning centre, employees can decide which courses to take and when to take them.

Mary Morand, senior vice-president and director of performance improvement and training at US Bancorp, said: "The LMS is like an air-traffic control system for organizational readiness".

"We give US Bancorp the means to automate course selection and registration", said Steve Thomas, chief executive officer of Pathlore. "At a strategic level, our LMS links the bank's objectives to each employee's career goals, which will help to reduce employee turnover and boost on-the-job performance."