Training reforms improve efficiency at Caja Madrid

Article Type: Notes and news From: Industrial and Commercial Training, Volume 42, Issue 5

Caja Madrid, Spain’s fourth-largest financial group, has reformed its training systems through use of a learning-content management system (LCMS)augmented by a learning-management system.

The changes are intended to improve both the efficiency and cost-effectiveness of Caja Madrid’s staff training.

The project, known as Aula Virtual de Caja Madrid, incorporates a special system for learning-material development and delivery, which is aligned to market rhythms and requirements.

This new aula virtual supports a web-based content-development method that can be used by internal and external subject-matter experts as well as by learning-object providers. Since learning-object providers are then managed on the same learning content and management system, and labeled with the same metadata schema, the whole process becomes more efficient from both content reuse and update points of view.

“The learn eXact learning content and management solution allows Caja Madrid to organize, according to industry standards, all its learning content into a single content-management system and digital repository,” explained Fabrizio Cardinali, chief executive of the supplier, Gunti Labs.

“Most importantly, the legacy content of a huge number of instructor-led courses is being transferred into the system and tagged. The same framework is also applied to all e-learning content. To ensure the efficient reuse and quality of the content, all third-party content producers use learn eXact for their content production and management,” he said.

Caja Madrid has more than 15,000 employees and a network of more than 2,000 offices across Spain, plus branches in Lisbon, Miami and Vienna and a strong presence in the USA, Mexico, Cuba, China and Morocco.