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Keywords: Banking industry
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Journal Articles
Determinants of the human capital department development programs toward achieving functional strategic objectives: a fuzzy hybrid approach
Available to Purchase
Journal:
Industrial and Commercial Training
Industrial and Commercial Training (2022) 54 (3): 377–395.
Published: 25 February 2022
... in this section. Banking industry Fuzzy VIKOR Functional strategies Fuzzy analytic network process (ANP) Fuzzy DEMATTEL 3A human capital developmental programs The concept of strategic control indicates that the process of strategic management and its results should be alternatively evaluated...
Journal Articles
The relationship between customer satisfaction and customer relationship management system; a case study of Ghavamin Bank
Available to Purchase
Journal:
Industrial and Commercial Training
Industrial and Commercial Training (2014) 46 (4): 220–227.
Published: 27 May 2014
... of banking industry in Iran as a developing country, the results of this study could help policy makers of the surveyed bank to realize the importance of CRM's criteria and characteristics in increasing customer satisfaction. Since the role of quality became evident in everyday life, the service quality...
Journal Articles
Customer relationship management and service quality, a survey within the banking sector
Available to Purchase
Journal:
Industrial and Commercial Training
Industrial and Commercial Training (2014) 46 (2): 77–83.
Published: 25 February 2014
...-and-effect relationship among the variables data to be gathered longitudinally. Originality/value – To the best knowledge of the authors this study is the first attempt to survey the relationship and the effects of CRM processes on the service quality of banking industry in the context of Iran...
