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Keywords: Call centre
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Journal Articles
Journal:
Industrial and Commercial Training
Industrial and Commercial Training (2018) 51 (1): 13–23.
Published: 30 November 2018
...Muhammad Ali Asadullah; Jean Marie Peretti; Walid Derbel; Sarra Rajhi Purpose The purpose of this paper is to explore the underlying asymmetries in training evaluation practices of call centre (CC) firms based on their “in-house” and “subcontractor” ownership heterogeneity. Design/methodology...
