... training, resulting in increased revenues and greater workplace flexibility. The findings have implications for supporting the integration of educational technology into workplace training to boost the competency development of employees. RQ1. Do employees achieve significant knowledge gained...

...., 2015 ; Rumore et al., 2016 ; Shen et al., 2015). Such a role play activity could be introduced to enhance the attitudinal or mindset aspect of change management competency development in terms of knowledge, skills and attitudes. The role play method helps to transform theoretical...