...Judith A. Kolb Purpose The purpose of this paper is to propose research‐based principles of conflict management that are grounded in practical experience. Design/methodology/approach The paper presents a review of literature on topics related to each of four proposed conflict...

...Rosanne L. Hartman; Alice L. Crume Purpose The purpose of this paper is to describe the use of public forum mediation as a model for training in and improvement of conflict facilitation skills. Design/methodology/approach The training strategy integrates continuous involvement...

...”. Findings The findings of the paper focus on the benefits of illustrating learning points through drama; encouraging creative thinking, risk‐taking, empathy and the use of conflict in a simulated environment to examine issues from all points of view. Practical implications These findings...

...Bruce Nixon Finds that, in work with managers and facilitators, problems with colleagues, bosses and subordinates are among the most frequently mentioned sources of difficulty. Apart from the anguish which is often involved, failure to work well with conflict and to welcome and harness diversity...