... necessary for managing the activities and concerns addressed at the respective stage of crisis management. These competencies are applied within the context of the challenges presented to managers in the tourism industry. © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use...

...Michael Bl The best way to prepare an organization for a crisis is to start with the training and work backwards to the development of a manual,because crisis management calls for an instinctive understanding of the psychologies involved and a high degree of flexibility. Outlines a typical...