... critical incidents, dialogue and reflective diaries, which can be a reference for researchers, managers, consultants and corporate educators. Design/methodology/approach This research was guided by an interpretative qualitative approach that is suitable for the study of critical reflection. The authors...

..., you smile and decide that you want to break the ice by asking them “Wie geht's?” (How are you?) and insist on everyone calling you by your first name. Comment: Culture (sociology) Awareness Role play Simulation Training Culture capsules Culture assimilators Critical incidents...