... Peter Thompson, director of consulting practices at BTexact said: © MCB UP Limited 2002 --> Customer loyalty Customer care Employee involvement Call centres Keeping the customer satisfied Keywords: Customer loyalty, Customer care, Employee involvement, Call...

... © MCB UP Limited 1999 --> Italy Customer care Interaction Efficiency Interactive training course delivers customer care to Italian Post Office Keywords Italy,Customer care, Interaction, Efficiency The Italian Post Office has trained 1,000 employees in customer...

...John Morris Emphasizes the need for customer care to be a part of an ongoing business strategy rather than a short‐term training need. Shows that if customer care is treated as strategic, it moves into the realm of top management and, hence, becomes a leadership issue. Stresses the role...

... Customer care Industry Training INDUSTRIAL AND COMMERCIAL TRAINING MAKING CUSTOMER CARE WORK What Happens to the Training? by Richard Davis T here is an increasing body of opinion that there is only one legitimate goal for a commercial organisation to Why is there a problem? Are the trainers...