... will refine an existing followership instrument. Part 2 will explore the relationship between followership and organizational citizenship. Design/methodology/approach Part 1 of this survey-based empirical study used confirmatory factor analysis on an existing instrument followed by exploratory factor...

... (India) toward e-learning usage. Design/methodology/approach With the help of exploratory factor analysis followed by confirmatory factor analysis, factors of e-learning were explored through a survey of 298 students involved in the e-learning process. Findings Six factors were explored...

... in bridging the Gap 3 of the SERVAQUAL model. Assistant Professor Vickram Sahai can be contacted at: vsahai@ddn.upes.ac.in © Emerald Group Publishing Limited 2014 Training Factor analysis Service quality Functional Fluency Transactional analysis Customer service focusses...