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Keywords: Functional Fluency
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Journal Articles
Journal:
Industrial and Commercial Training
Industrial and Commercial Training (2014) 46 (4): 209–219.
Published: 27 May 2014
...Vickram Sahai; Arvind Kumar Jain; P.C. Bahuguna Purpose – Training in interpersonal communication helps in enhancing customer service experience. The Functional Fluency model of transactional analysis provides training inputs by which employees can monitor their response with the customers...
